At Ulises Roams, we are committed to delivering your camping gear, hiking gear, luggage, and tech accessories safely and efficiently to your doorstep, no matter where you are in the world. Please read our shipping policy carefully to understand how we handle deliveries.
Worldwide Shipping
-
Ulises Roams proudly ships orders worldwide.
-
Delivery times may vary depending on your location, customs clearance, and local courier services.
Processing Time
-
Orders are processed within 2–5 business days after confirmation.
-
You will receive a notification once your order has been dispatched.
Delivery Time
-
Estimated delivery times vary by region and will be communicated at checkout or through order updates.
-
Please note that unforeseen delays (such as customs, weather, or courier issues) may extend delivery times.
Shipping Costs
-
Shipping costs, if applicable, will be displayed during checkout before you confirm your order.
-
Some locations may qualify for free or discounted shipping offers, which will be indicated on our website.
Payment Method
-
Ulises Roams accepts Cash on Delivery (COD) only.
-
Customers must be available at the delivery address to complete payment and receive the order.
Order Tracking
-
Once shipped, tracking information (if available) will be sent to the email address provided at checkout.
-
Tracking updates may take some time to appear depending on the courier’s system.
Failed Deliveries
-
If the customer is unavailable to receive the package or refuses to pay upon delivery, the order will be returned to us.
-
Re-delivery may incur additional shipping costs.
Customs and Duties
-
For international orders, customs fees, taxes, or import duties (if applicable) are the responsibility of the customer.
-
Ulises Roams is not liable for delays caused by customs processes.
Damaged or Lost Packages
-
If your package is damaged during transit, please contact us immediately at [email protected] with your order details and photos of the damage.
-
If your order does not arrive within the estimated timeframe, please notify us, and we will assist in tracking or replacing the item when applicable.
Contact Us
For any shipping-related inquiries, please contact us at:
Email: [email protected]