At Ulises Roams, we strive to ensure that our customers are satisfied with their purchases of camping gear, hiking gear, luggage, and tech accessories. Please read our Returns & Refund Policy carefully to understand your options.
Eligibility for Returns
Only products purchased directly from Ulises Roams are eligible for return.
Returns must be requested within 7 days of receiving your order.
Products must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items
Products that have been used, damaged, or altered in any way.
Items that were delivered correctly according to the order and do not have defects.
Cash on Delivery (COD) payments that were successfully delivered and accepted without reporting issues.
How to Request a Return
To initiate a return, contact us at [email protected] with your order number and reason for return.
Our team will provide instructions for returning the product.
Return Shipping
Customers are responsible for the cost of returning the product unless it was received damaged or defective.
We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once the returned item is received and inspected, we will notify you regarding your refund eligibility.
Please note that shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately at [email protected] with photos and your order details.
Cancellations
Orders can only be canceled before they are dispatched.
To cancel an order, contact [email protected] immediately with your order number.
Contact Us
For any questions or concerns regarding returns or refunds, please reach out to us at:
Email: [email protected]